Virtual Office FAQ'S
LETS ANSWER YOUR QUESTIONS
What is a virtual office?⌄
A virtual office provides your business with a professional address, mail handling and optional call answering — without the cost of a full-time physical office space.
Can I use the address for Companies House?⌄
Yes, Staunton House is fully compliant and can be used as your official registered address with Companies House.
Do I have to collect my mail in person?⌄
No – we offer mail scanning, forwarding or holding for collection depending on your selected package.
Can I meet clients at Staunton House?⌄
Yes – our higher tier packages include optional access to bookable meeting rooms and workspace on-site.
How soon can I get set up?⌄
Most virtual office packages can be activated the same day, once verification is complete.
Is call answering included?⌄
Call handling is included in selected packages and features a dedicated landline number answered by our in-house team.
Can I upgrade my package later?⌄
Yes – all packages are flexible. You can upgrade at any time to include additional services such as call answering or desk access.
Do I need to visit in person to sign up?⌄
No – the entire sign-up process can be completed online, including ID verification and payment.
Is this suitable for freelancers or remote workers?⌄
Yes, our services are ideal for freelancers, consultants and remote teams who need a business presence in Chester.
Can I use the address on my website and business cards?⌄
Yes – once your service is active, you are free to use the Staunton House address for marketing, branding and official documentation.
Do I get a dedicated phone number?⌄
Yes – selected packages include a dedicated local number which our team can answer in your business name.
Can I use Staunton House as a trading address?⌄
Yes – your trading and correspondence address can be listed as Staunton House depending on your package.
How will I know when I receive mail?⌄
You’ll be notified by email or SMS when mail arrives, with options for collection or forwarding.
Can international businesses use your services?⌄
Yes – we support UK and international companies needing a UK presence or registered address.
What documents do I need to sign up?⌄
We'll need proof of ID and address (KYC/AML compliance), and business registration documents if applicable.
Is there a minimum contract term?⌄
We offer flexible rolling contracts, but discounts may apply for 6 or 12-month terms.
Can I cancel at any time?⌄
Yes – cancellation terms are outlined in your agreement and usually require one month’s notice.
Do you handle packages as well as letters?⌄
Yes – we can accept small parcels and packages. Please contact us in advance for larger or special items.
What happens if I miss a payment?⌄
We’ll send a reminder and offer a short grace period before suspending services. Address use will be revoked if unpaid long-term.
Can I book a tour of Staunton House?⌄
Yes – we’d be happy to show you around and explain the services in person. Contact us to arrange a visit.
Staunton House has been an exceptional partner in helping us establish a professional presence in Chester without the overheads of a physical office. The team is efficient, reliable and always welcoming – our mail is handled promptly, and our clients are greeted with the same professionalism we pride ourselves on. It’s the perfect base for Dexter Maple as we continue to grow
A. Thompson, Founder & Creative Director, Dexter Maple
